RisingTerms

Refund & Cancellation Policy

Effective 29 October 2026

Cancelling a subscription

  • You can cancel a Pro subscription at any time, with no fee, from Dashboard → Billing or through the billing portal link in your payment receipt.
  • After cancelling, you keep Pro access until the end of the period you have already paid for. You will not be charged again.
  • Deleting your account also cancels any active subscription.

Refunds

  • 14-day guarantee on first payments. If RisingTerms Pro is not what you expected, email support@risingterms.com within 14 days of your first payment and we will refund it in full. No questions asked.
  • Renewals. Renewal charges are not refundable once the new period has started, except where required by law or where you were charged after cancelling. If you forgot to cancel, contact us within 7 days of the renewal charge and we will refund it as long as the account has not used Pro features in the new period.
  • Yearly plans. The 14-day guarantee applies. After that, we will consider pro-rated refunds of unused full months at our discretion, in particular if we discontinue a feature you relied on.
  • Duplicate or mistaken charges are always refunded in full.
  • Consumers in the EU, UK and other jurisdictions with a statutory withdrawal right keep that right in addition to this policy. Because Pro gives immediate access to digital content, you agree that the service starts immediately; the 14-day guarantee above matches or exceeds the statutory period.

How refunds are paid

Refunds are issued by Creem (creem.io) to the original payment method, normally within 5–10 business days depending on your bank. Taxes collected at checkout are refunded together with the price.

Chargebacks

Please contact us before opening a dispute with your bank; we resolve refund requests quickly and a chargeback takes longer for you. Accounts with a chargeback may be suspended while it is investigated.

Contact

support@risingterms.com — include the email of your account and the date of the charge. We reply within 2 business days.

Questions about this policy: support@risingterms.com.